Terms of Use
Effective Date: January 31, 2025
Last Updated: January 31, 2025
1. Introduction
Welcome to akate.ai (“AKATE,” “we,” “our,” or “us”). AKATE provides artificial intelligence-powered customer support solutions designed to enhance customer engagement, automate responses, and streamline customer interactions.
By accessing or using our website and services (the “Services”), you agree to comply with and be bound by these Terms of Use (the “Agreement”). If you do not agree to these Terms, you must discontinue your use of the Services immediately.
2. Eligibility & User Responsibilities
By using AKATE, you represent and warrant that:
• You are at least 18 years of age or the legal age of majority in your jurisdiction.
• You have the legal authority to enter into this Agreement.
• You will use the Services in compliance with all applicable laws, regulations, and these Terms.
3. Account Registration & Security
3.1. Creating an Account
To access certain features of AKATE, you may be required to register for an account. You agree to provide accurate, complete, and updated information during registration and to update such information as necessary to maintain its accuracy.
3.2. Account Security
You are responsible for maintaining the security of your account credentials. AKATE is not liable for any unauthorized access to your account. If you suspect any breach of security, you must notify us immediately at security@akate.ai.
4. AKATE Services & License
4.1. Grant of License
AKATE grants you a limited, non-exclusive, non-transferable, and revocable license to use our Services for personal or business purposes.
4.2. Usage Restrictions
You agree not to:
• Modify, reverse-engineer, decompile, or disassemble any part of the Services.
• Use the Services for any illegal or fraudulent activity.
• Violate any applicable laws or regulations.
• Exploit AI-generated responses for misleading or harmful purposes.
5. Acceptable Use Policy
You may not use AKATE for:
• Unlawful activities, including fraud, impersonation, or unauthorized access to data.
• Abusive behavior, including harassment, spamming, or hate speech.
• Malicious activity, including the spread of malware or engaging in cyberattacks.
AKATE reserves the right to suspend or terminate accounts that violate this policy.
6. Payment, Subscriptions, & Billing
6.1. Subscription Plans
AKATE offers both monthly and yearly subscription plans, as outlined on our pricing page.
• Monthly Plan: $12.99 per month.
• Quarterly Plan: $9.99 per month (billed every 3 months at $29.99).
• Yearly Plan: $5.99 per month (billed annually at $69.99).
6.2. Payment & Auto-Renewal
• All payments are processed securely through third-party payment providers.
• Your subscription automatically renews unless canceled before the renewal date.
• AKATE reserves the right to change pricing with prior notice.
6.3. Refund Policy
• Subscription fees are refundable only if subscription period has not started or where required by law.
• If you believe you were charged in error, contact hello@akate.ai within 7 days of the charge.
• If you wish to cancel your subscription you can do so in your Settings -> Billing.
7. AI Limitations & Disclaimers
7.1. No Guarantee of Accuracy
AKATE’s AI-generated responses are based on data inputs and machine learning algorithms. We do not guarantee the accuracy, reliability, or completeness of responses.
7.2. No Legal, Financial, or Medical Advice
AKATE does not provide professional advice. AI-generated content should not be considered legal, financial, or medical advice, and you should consult a professional for such matters.
8. Privacy & Data Protection
Your use of AKATE is subject to our Privacy Policy, which governs how we collect, store, and use your data.
• We may collect usage data to improve AKATE’s performance.
• We do not sell personal information to third parties.
• You may request data deletion by contacting privacy@akate.ai.
9. Intellectual Property Rights
9.1. Ownership
All intellectual property, including AI models, software, trademarks, and website content, belongs to AKATE or its licensors.
9.2. User Content License
By submitting content to AKATE, you grant us a non-exclusive, worldwide, royalty-free license to use, modify, and display such content in connection with the Services.
10. Termination & Account Suspension
10.1. Termination by User
You may cancel your AKATE subscription at any time through your Account -> Settings -> Cancel subscription.
10.2. Termination by AKATE
We reserve the right to suspend or terminate your access to AKATE if:
• You violate these Terms.
• We detect fraudulent or harmful activity.
• AKATE is discontinued or replaced.
11. Limitation of Liability
To the fullest extent permitted by law:
• AKATE is provided “as is” and “as available”, without warranties.
• We are not liable for indirect, incidental, or consequential damages.
• Our liability is limited to the amount paid for Services in the past 12 months.
12. Modifications to Terms
AKATE reserves the right to update these Terms. We will notify users of significant changes via email or website notice. Continued use of AKATE after changes means acceptance of the updated Terms.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of Slovakia.
• Any disputes shall first be attempted to be resolved informally.
• If unresolved, disputes shall be settled through arbitration in Bratislava.
14. Contact Information
For any questions or concerns regarding these Terms, you may contact us at:
📧 Email: hello@akate.ai
📍 AKATE CY Ltd., a private limited liability company incorporated under the laws of the Republic of Cyprus, with registration number HE 490604 and registered office at Georgiou Griva Digeni, 44 Atlantic House, 2nd floor, 8047 Paphos, Cyprus